Returns

Product returns

Within 14 calendar days of receiving the product, you may withdraw from the purchase and return the product without stating any reason. This procedure applies to consumers, i.e. natural persons purchasing for non-business purposes, and covers the return of non-defective goods. If the product is defective, please see the section "Received a defective product?" below.

How to return a product

1. Contact us.

Within 14 calendar days of receiving the product, send an email with a free-form notice of withdrawal to [email protected]. Please specify your order number, full name, and address.

If multiple products ordered in a single order are delivered separately, the 14-day period is calculated from the day the last product is received.

2. Prepare the product.

Include the complete set, accessories, and user manuals, and if possible, pack the product in its original packaging.

3. We arrange the return.

Upon receiving your notification, we will contact you to coordinate the pickup of the product. If it is more convenient for you, we can arrange an alternative return method.

4. Refund.

Upon receiving your notice of withdrawal, we will refund all amounts received from you under the contract, including standard delivery costs, no later than within 14 days.

Where we refund the money

The refund is issued to the same bank account from which the payment was received. If you paid by credit card, we will transfer the funds to the bank account specified in your notice. By providing it, you agree that the refund will be transferred to it.

Who covers return costs

The direct costs of returning the product are covered by the buyer.

The pickup fee for oversized items depends on the product's weight, dimensions, and distance. We will state the exact fee before picking up the product.

Condition of the returned product

You may unpack and inspect the product only to the extent necessary to establish its nature, characteristics, and functioning, in the same manner as would be permitted in a physical store.

We recommend returning the complete set of the product, including accessories and manuals, in its original packaging.

Received a defective product?

Please send an email to [email protected], stating your order number, describing the observed defect, and attaching photos or a video showing the issue. Upon receiving the claim, we will reply within 14 calendar days.

Tip: inspect the parcel together with the courier upon delivery. If you notice any damage, note it on the consignment note and draw up a damage report.

Withdrawal form

You may use our standard withdrawal form, but this is not mandatory: any other clear statement declaring your decision to withdraw from the contract is sufficient.

Download withdrawal form (PDF)

If you have any questions, please contact our customer service center by phone at +370 620 99418 or by email at [email protected].